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When you open an account with bh99a, you share certain details with us — and this policy explains exactly what we collect, how we use it, and what choices you have. Access to our platform and the protections described here depend on your local law and eligible regions.
collects the information you provide when registering an account, verifying your identity, and completing transactions through payment channels such as bKash, Nagad, Rocket and Bank Transfer. This includes your name, contact details, account credentials and the transaction records associated with your wallet activity. We also collect technical data — device type, browser session information and IP address — to keep your account secure and to deliver the platform correctly across mobile and desktop. The data we hold is used to operate your account, process your deposits and withdrawals through the payment rails you choose, respond to support requests, and meet any applicable legal or regulatory obligations in the regions where our service is accessible. We do not sell your personal information to third parties for their own marketing purposes. Data retention follows the period required by applicable obligations and our internal records policy. When that period ends, we delete or anonymise the data. The current state of your account data is visible in your account dashboard after login. If you have questions about specific retention periods, contact our support team through the channels listed on this page. Availability of these protections depends on your local law and the eligible regions where bh99a operates.
Deposits and withdrawals made via bKash are logged against your account. These records are retained for the period required by applicable obligations and are visible in your transaction history after login.
When you use Nagad to fund your account, the transaction reference and amount are stored in your account records. We do not store your Nagad PIN or mobile wallet credentials.
Bank Transfer entries include reference numbers and amounts only. Full bank account details are handled through the verified fields shown at the time of the transaction and are not stored beyond the required retention window.
Rocket payment activity is recorded in the same way as other local wallet transactions — amount, reference and timestamp — and you can review these entries directly from your account dashboard.
This policy applies to data collected through bh99a's platform — your account, the lobby, payment flows and support interactions. It does not extend to third-party services you access through links on our site, nor does it govern the data practices of payment providers such as bKash, Nagad or Rocket, which operate under their own privacy terms. Understanding the scope helps you know exactly what we are responsible for and where to go if a question falls outside our boundary.
Registration details, login activity and account credentials fall fully within this policy. We are responsible for how this information is stored, accessed and, where relevant, deleted on request.
Transaction records generated within the bh99a platform — deposits and withdrawals via bKash, Nagad, Rocket or Bank Transfer — are covered here. The payment provider's own data handling sits outside our policy.
Your browsing behaviour on the bh99a site, game session data and sportsbook interactions are covered. We use this to maintain account security and improve navigation; we do not share it for third-party advertising.
External links, game studio platforms and payment-provider apps operate under their own terms. Our policy does not extend to those environments, and we recommend you review their policies separately.
You have concrete actions available to you regarding the data bh99a holds on your account. Reviewing your transaction history — including bKash, Nagad, Rocket and Bank Transfer records — is available directly from your account dashboard after login. If any account detail is incorrect, such as your contact information or registered name, you can request a correction through our support team. Where local law in Bangladesh or another eligible region grants you additional rights — such as the right to request deletion of certain data — you can raise that through the same support channels. We will respond to data-related requests within the timeframe required by applicable rules. Keep in mind that some records, particularly payment transaction logs, may need to be retained for a legally required period even after a deletion request. Every request is handled individually; the outcome depends on the type of data involved and the applicable legal obligations at the time.
Log into your account dashboard to see your transaction history and account data. Payment records from bKash, Nagad, Rocket and Bank Transfer are all listed there with timestamps and reference numbers.
If your registered contact details or name need updating, submit a correction request via our support channel. Verification of your identity will be required before any change is applied.
If you are unsure what data we hold or how a specific record is used, contact our support team with your account details and a clear description of your question. We will confirm what we hold and why.
Where your local law permits, you can request deletion of personal data we hold. Some records tied to payment activity may be retained for the legally required period; we will explain any such limitation in our response.
If you have a question about your data, want to correct information, or need to understand how a specific record is handled, our support team is the right starting point. Contact us through any of the channels below with your account details ready. For payment-related data questions involving bKash, Nagad or Rocket transactions, include the relevant transaction reference from your account dashboard to help us locate the record quickly.
Open the live chat from your account dashboard for real-time support on data and privacy questions. Have your account reference and the specific question ready before starting the session.
Send your data or privacy request to our support email address listed in the Help section of your account. Include your registered account details and a clear description of what you are asking about.
The Help section in your account contains articles on data access, transaction records and account corrections. Start there for straightforward questions before escalating to live support.
bh99a applies structured practices to keep your information handled appropriately. Cookies are used to maintain your session, remember language and region preferences, and detect unusual login activity — not to track your behaviour for third-party advertising. Account security relies on session management and the verification steps shown at login; any unusual activity triggers a review process visible from your account. Data is retained only for as long as applicable obligations require, after which it is deleted or anonymised. For payment data specifically, retention periods may be longer where financial record-keeping rules apply. If you want to know what category of data is held on your account and for how long, contact support through the channels shown in this policy.
Cookies on bh99a maintain your login session and region settings. We do not use cookies to build advertising profiles or share session data with third-party ad networks.
Session management and the verification steps shown at login are how we protect account access. If your account shows activity you do not recognise, raise it with support immediately through live chat or email.
Personal data is held for the period required by applicable rules. Payment transaction records — including bKash, Nagad and Rocket activity — may be retained longer where financial record-keeping obligations apply.
If this policy is updated, the revised version will be posted at this page address. For any change to your own data or to request a review of how your information is held, contact support directly.
These questions cover what bh99a collects, how your rights work in practice, and how to get in touch if something is unclear. If your question is not answered here, use the support contact paths listed above.
We collect your name, contact details and account credentials at registration. Once you make transactions, payment records from bKash, Nagad, Rocket or Bank Transfer are added to your account. Device and session data is also logged to maintain account security.
Yes. Your transaction history, account details and session records are accessible from your account dashboard after login. If you need a broader view of what data is held, contact our support team with your account reference and a clear description of your request.
Submit a correction request through our support team via live chat or email. You will need to verify your identity before any change is applied. The correction will be reflected in your account once the verification step is complete.
We do not sell your data to third parties for marketing. Payment transaction data processed through bKash, Nagad, Rocket or Bank Transfer may be shared only where required by applicable legal or financial record-keeping obligations, and only to the extent required.
Retention periods depend on the type of data and the applicable rules in your region. Payment records may be retained longer than other account data where financial record-keeping obligations apply. Contact support if you want details on the retention period for a specific data category.
No. This policy covers data held by bh99a only. When you use bKash, Nagad or Rocket to transact, those providers handle your wallet data under their own privacy terms. We recommend reviewing their policies separately for that part of the transaction.
Contact our support team through live chat or email with your account details and a clear deletion request. We will confirm what can be removed and what must be retained under applicable obligations. Availability of deletion rights depends on your local law and eligible region.